Dewhirst Group
Total Quality Management
October 2014
Total Quality Management
About The Course:
Total Quality Management (TQM) is a comprehensive approach to improving quality across every level of an organization. This course introduces participants to the principles, tools, and practices of TQM that help organizations reduce defects, improve processes, increase customer satisfaction, and build a culture of continuous improvement. Participants will learn how to identify quality problems, understand customer requirements, improve processes, engage employees in quality initiatives, and apply practical quality management tools in the workplace. The course also explores how organizations can use data, teamwork, standardization, and continuous improvement methodologies to achieve sustainable quality performance. This course is designed for professionals who want to strengthen their quality management capabilities and contribute to improved operational performance, productivity, and customer satisfaction.
Benifits:
✅ Master Total Quality Management Principles & Practices ✅ Improve Quality & Customer Satisfaction ✅ Identify & Eliminate Quality Problems ✅ Apply Quality Tools for Problem Solving ✅ Reduce Defects, Waste & Quality Costs ✅ Drive Continuous Improvement & Process Excellence ✅ Build a Strong Quality Culture & Teamwork ✅ Sustain Quality Improvements with Effective Controls
Training Topic:
Module 1: Introduction to Total Quality Management (TQM)
- TQM Concepts, Principles & Philosophy
- Quality Management Evolution
- Customer Focus & Quality Culture
Module 2: Customer Focus & Quality Planning
- Understanding Customer Requirements
- Customer Satisfaction & Expectations
- Quality Objectives & Planning
Module 3: Continuous Improvement & Kaizen
- Continuous Improvement Principles
- Kaizen Methodology
- PDCA Cycle
Module 4: Quality Management Tools & Techniques
- 7 Basic Quality Tools
- Check Sheet, Pareto Chart & Histogram
- Cause-and-Effect Diagram & Control Chart
Module 5: Problem Solving & Root Cause Analysis
- Problem Identification & Analysis
- Root Cause Analysis
- 5 Why & Corrective Actions
Module 6: Process Improvement & Quality Control
- Process Mapping & Standardization
- Defect Prevention & Process Control
- Quality Performance Measurement
Module 7: Employee Involvement & Teamwork
- Employee Engagement in Quality
- Quality Teams & Communication
- Leadership for Quality Improvement
Module 8: Sustaining Quality Improvement
- Quality Audits & Monitoring
- Standardization & Control
- Continuous Improvement Action Plans
Overview
- A global apparel manufacturing and sourcing company serving leading international brands and retailers.
- Specializes in menswear, womenswear, and sportswear.
- Operates across multiple countries with a strong focus on quality, manufacturing excellence, and supply chain performance.
Challenge
Evaluate and improve quality management processes at the Dewhirst Group manufacturing operation in order to reduce defects, minimize quality-related costs, improve process consistency, and strengthen customer satisfaction through Total Quality Management (TQM) practices.
Canada
135 Fenelon Drive
North York ON M3A 3K7, Canada
North America, USA
421 N Brookhurst St,
Suite 219, Anaheim, CA 92801
South Asia, Bangladesh
House - 520 (Ground Floor), Road - 10
Baridhara DOHS. Dhaka - 1206, Bangladesh